Lean Agile Mastery is now available as a certification course....

Lean Agile Mastery: Mastering the 5 C's for Customer-Centric Success…

How to Transform Your Culture, Create Customer-Centric Software Solutions that

generate 75X to 700X revenue multiples, enable operational excellence and business agility, and skyrocket CSAT scores through Lean Agile Principles

75 - 700X

Revenue Multiples from 0 to 1 product launches


Boost to near perfect CSAT scores


Annual Cost Savings through process improvements


Net New Annual Revenues

Our Value Proposition

Scale Your Organization's Performance by Growing a Culture of Continuous Improvement with Lean Agile Mastery

What's the difference between the book and the course?

The book is text-based whereas the course is designed for visual learning, and provides real world document templates for your immediate use. The course also provides a certification upon final completion.

What are the course objectives?

Please click on the Learning Objectives tab for a complete list of objectives.

Who can benefit from the book and course?

Any professionals who interact with customers, and/or software can benefit including software developers, product managers and owners, quality assurance & testers, business executives and leaders, agile coaches, scrum masters, project managers and team leads, entrepreneurs, and continuous improvement professionals.

How is Lean Agile Mastery different from SAFe?

Lean Agile Mastery is a powerful yet simple framework focused on the importance and application of the 5 C's with emphasis on customer centricity using lean agile principles, and building a 5 C culture of continuous improvement. SAFe is based on 10 lean agile principles.



Spotify, the popular music streaming platform, is well-known for its successful adoption of Agile practices.


Salesforce, a leading customer relationship management (CRM) platform, has embraced Agile methodologies to drive their software development processes.


Amazon has implemented a Lean Agile approach across its various business units. They use Agile practices such as Scrum and Kanban to foster collaboration and ensure continuous delivery


Toyota is often cited as the pioneer of Lean principles, specifically the Toyota Production System (TPS). While TPS originated in manufacturing, it has been widely adopted in software development.

Order the Book

Order the Course

Group Classes


Rick F., Director of IT

Today's leading global enterprises employ many IT and software engineering groups specializing in a wide array of areas of expertise. Mr. Lee expertly conveys in an easily comprehensible format, how we employ lean agile disciplines across all of these areas to consistently provide exceptional management best practices.

Jae S., Strategy & Development Manager

"Lean Agile Mastery book: Mastering the 5 C's for Customer-Centric Success" is by far the best book I've ever read on the subject...

I'm a certified customer service professional with over 15 years of experience, and I've read a lot of books on the topic. But the "Lean Agile Mastery book: Mastering the 5 C's for Customer-Centric Success" is by far the best book I've ever read on the subject. The book is well-written and easy to understand, even for beginners. It covers all the essential aspects of customer-centricity, from the importance of empathy to the value of data-driven decision-making. But what really sets the book apart is the way it breaks down the 5 C's of customer experience into practical, actionable steps and explains how to apply Lean Agile software for it. If you're a beginner, this book will give you the foundation you need to create a customer-centric organization using Leam Agile. And if you're an expert, the book offers a comprehensive and insightful exploration, delving deep into advanced strategies and real-world examples that truly elevate your customer-centric approach using Lean Agile. I highly recommend The 5 C's for Customer-Centric Success to anyone who wants to improve their customer experience. Whether you're just starting your journey or seeking to refine your expertise, this book is an indispensable guide that unlocks the secrets to achieving unparalleled customer success!

Let us guide you and your organization through a lean agile transformation!

Call 213-952-8585

Email: support@leanagilemastery.com

Site: https://leanagilemastery.com